Support

Write to j.pingo.development@gmail.com. Tell us which device you use, and if something went wrong describe what you did just before the problem: it helps us answer on the first reply.

You upload one photo of your body. The AI estimates your body fat and generates three versions of you — Top 50%, Top 20% and Top 1% — that keep your face, tattoos, clothes and background. It takes about three minutes.

• Good, even light, and a plain background.
• Full body in the frame, arms slightly away from the torso.
• Fitted clothing, or gym wear: baggy clothes hide the shape the AI has to read.
• One person only in the photo.

• The app can't open your photos. On iPhone go to Settings → Top1% → Photos and allow access. The app asks only for the photo you pick.
• Generation fails or times out. Check your connection and try again: an interrupted job is not charged to you and does not consume your photo.
• The result doesn't look like you. Retry with a sharper, better lit photo. The AI works from what it can see.
• You can't sign in. Use the same email you signed up with. If you forgot the password, write to us and we'll reset it.

Photos and results are stored in a private space that only your account can open. Nobody else can browse them. What we collect and why is written in the Privacy Policy.

You can delete your account and everything in it from top1percent-app.vercel.app/delete-account, or from inside the app. The deletion is immediate and cannot be undone.